Shop Policies

At Not Another Coffee Mug, we want to ensure you have a seamless shopping experience. Below are some important policies to keep in mind when shopping with us.

Sales Tax

Sales tax is automatically calculated at checkout if applicable. Sales tax will vary depending on your location and local laws.

Shipping Fees

Shipping fees are not included in the product price and will be calculated at checkout based on your selected shipping method. For more details on our shipping options and timelines, please see our Shipping information page.

Payment & Security

Your privacy matters to us, and we take the protection of your information seriously. Our shop is secured with SSL encryption, which adds a layer of security when you enter your details at checkout.
We use Stripe for payment processing, which is certified at PCI Service Provider Level 1, the highest level of payment security. You can shop with confidence knowing your transactions are safe. We also offer PayPal as a payment option for added convenience.

Need Help?

If you have any questions about our shop policies, feel free to reach out at support@notanothercoffeemug.com. We're happy to assist!

Returns and Refunds Policy

At Not Another Coffee Mug, we’re all about making sure you love what you’ve ordered! If something isn’t quite right, we’ll do our best to fix it. Here’s how we handle returns and refunds:

Returns

We gladly accept returns on most items within 30 days of receiving your order. To be eligible, your item must be unused, in its original packaging, and in the same condition it arrived. If you’d like to start a return, just shoot us an email at support@notanothercoffeemug.com with your order number and reason for the return. We’ll guide you through the process and provide a return shipping label, if necessary. Return shipping costs may be deducted from your refund unless the return is due to an error on our part (like receiving the wrong item or a damaged product).

Personalized & Custom Products

Because personalized and custom-made items are crafted just for you, these cannot be returned or refunded unless there’s a defect or error in the product. Please double-check your custom details before placing an order—once it’s made, it’s yours to keep!

Refunds

Once we receive and inspect your returned item, we’ll send you an email to let you know if your refund has been approved. If everything checks out, your refund will be processed, and the credit will automatically be applied to your original payment method within 5–7 business days.

Exchanges

If something arrived damaged or you received the wrong item, we’re happy to send you a replacement at no extra cost. Just contact us at support@notanothercoffeemug.com, and we’ll get things sorted out.

Questions?

We’re here to help! If you have any questions or need assistance, feel free to email us at support@notanothercoffeemug.com. We want you to love what you order, and we’ll do what we can to make it right!